Where do you ship to?
We ship to almost every country in the world.
What does shipping cost?
Just add the items to your cart and select your country from the list to get a shipping price.
How long does shipping take? What shipping methods do you use?
All orders are shipped via USPS. Please allow 2-4 business days for orders to be processed after your purchase is complete.
Domestic Shipping (within the USA)
- Standard Shipping (USPS First Class and Priority): 5-10 business days
- Express Shipping (USPS Express Mail): 2-3 business days
International Shipping (varies per country)
- First Class International: 3-5 weeks (customs processing times vary)
- Priority International: 10-15 business days (customs processing times vary)
I live outside of the USA, will I be charged additional customs fees or import taxes?
Most likely. Every country has different regulations on how they handle imported goods. We recommended you visit this Duty Calculator to get an estimate of what you will be charged when the package arrives. We do not pre-pay or cover any import fees.
Can I track my order?
Once your order has been shipped, you will receive an email with a USPS tracking link. Please allow 24hrs for the link to activate. Once the packages leaves the US, the tracking links may not update but the package is still on its way.
Returns & Exchanges
What is your return policy?
We want you to be 100% satisfied with your Christy Studio purchase. Items in new condition (unworn/unwashed) can be returned or exchanged within 30 days of delivery. Please note that original shipping charges are non-refundable. If we made a mistake or the item arrived defective, please contact us here and we’ll make things right.
To return or exchange an item please follow the steps below:
- Include a copy of the packing slip or confirmation email from your order and note the new size or item desired. (We cannot guarantee all items and sizes will be in stock for exchanges.)
- Mail your return to:
20 Jalan 10/105, Taman Midah, Cheras
56000, Kuala Lumpur, Malaysia
- Once your return is received, your new item(s) will be shipped out at no additional cost or we will issue your refund.
What size laptop fits in the bag?
This bag can accommodate laptops up to 15” without a case or 13″ with a case. Of course smaller laptops and tablets will comfortably fit in the rear compartment as well.
The leather seems stiff at first, will it soften up?
We use full-grain premium 6-7 oz. leather sourced right here in the USA. It may seem a bit stiff at first but will quickly soften with some use and wear. The beautiful aspect of the leather is that it will conform to your individual use and get better with age.
Where is the messenger bag made?
Each bag is handcrafted in Portland, Oregon and all of the fabrics, leather, and hardware are sourced from the USA to ensure the highest quality possible.
How should I care for the bag?
Waxed cotton canvas is a rugged water-resistant material and can be used for years without washing. Waxed canvas should not be machine washed as the detergent and washing will deteriorate the fabric. To spot clean dirty areas, simply use a damp cloth and let air dry.
Is the bag waterproof?
The combination of the exterior waxed canvas and interior Cordura nylon lining make the bag very water resistant but the bag is not 100% waterproof. Your gear should stay dry even if you get caught in the rain, but we recommend keeping the bag in a dry place when possible.